Information We Collect

When you use floravexiumo's services, we collect different types of information to provide you with effective financial management tools. Here's what we gather and why it matters.

Personal Information You Provide

This includes information you give us directly when creating an account or using our services:

• Your name, email address, and phone number
• Business details if you're using floravexiumo for commercial purposes
• Financial data you enter into your spreadsheets
• Payment information when you subscribe to premium features
• Communications you send to our support team

Automatically Collected Information

Our systems collect certain data automatically to improve your experience and keep our service running smoothly:

• Device information including browser type, operating system, and screen resolution
• IP address and general location data
• Usage patterns and feature interactions within the platform
• Error logs and performance metrics
• Cookie data and similar tracking technologies

How We Use Your Information

The data we collect serves specific purposes that benefit your experience with floravexiumo. We're not collecting information just for the sake of it.

Service Delivery and Improvement

Most of what we collect helps us run the platform and make it better. We use your information to process your spreadsheet calculations, sync your data across devices, and provide customer support when you need it. Usage patterns help us understand which features work well and which need improvement.

Communication and Updates

We'll send you important notifications about your account, service updates, and security alerts. If you've opted in, we might also share tips about using floravexiumo more effectively or let you know about new features that match your usage patterns.

Security and Fraud Prevention

Your data helps us protect both you and our platform. We monitor for unusual activity, investigate potential security issues, and implement safeguards against unauthorized access.

Data Storage and Security

We store your information on secure servers located in Australia and use industry-standard encryption both in transit and at rest. Our security measures include regular audits, access controls, and monitoring systems that alert us to potential threats.

Retention Periods

We keep your personal information for as long as you maintain an active account with us. After account deletion, we retain certain data for up to seven years to comply with Australian financial record-keeping requirements. Usage logs and analytics data are typically kept for two years before being anonymized or deleted.

Sharing and Disclosure

We don't hand over your information casually. When we do share data, it's for specific reasons and under strict conditions.

Service Providers

Some third-party companies help us run floravexiumo. This includes payment processors, cloud hosting providers, and customer support tools. These companies can only access the information they need to perform their services and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. We'll also share data if necessary to protect our legal rights or prevent illegal activity on our platform.

Business Transfers

If floravexiumo is acquired or merges with another company, your information may be transferred as part of that transaction. We'll notify you before this happens and explain any changes to how your data is handled.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

How to Exercise Your Rights

To make any of these requests, send an email to help@floravexiumo.org with "Privacy Request" in the subject line. Include your account email and specify what you'd like us to do. We'll verify your identity and respond within 30 days. There's no fee for these requests unless they're excessive or repetitive.

Cookies and Tracking Technologies

We use cookies to keep you logged in, remember your preferences, and understand how people use floravexiumo. Essential cookies are necessary for the platform to work. Others help us improve the service or provide analytics.

You can control cookies through your browser settings, but disabling certain cookies may affect functionality. We don't use cookies for targeted advertising, though some analytics cookies help us understand general usage patterns.

International Data Transfers

Your data is primarily stored in Australia. If we need to transfer information overseas for processing or storage, we'll ensure the receiving country has adequate privacy protections or put safeguards in place through contractual agreements.

Children's Privacy

floravexiumo isn't intended for users under 18. We don't knowingly collect information from children. If we discover we've accidentally gathered data from someone under 18, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice in your account dashboard. The "Last updated" date at the top shows when the current version took effect.